From Demo to 90% Adoption in 2 Weeks: SM Hentges’ AP Wizard Success Story

THE CHALLENGE

Achieving Seamless AP Automation

Like many construction companies, SM Hentges approached AP automation with caution. Past software experiences had shaped their expectations:

  • Implementation would require weeks of planning and significant internal resources.
  • Automation results wouldn’t live up to vendor promises.
  • Internal adoption would be slow or inconsistent.
  • Development work would be required to integrate new tools.

They hoped for an easy trial, what they got was a complete rollout with every user using AP Wizard for 95% of their invoices, one week after go live with virtually no disruption to their operations.

THE SOLUTION

A Timeline of Rapid Results

AP Wizard eliminated the traditional barriers associated with AP automation by delivering fast results with minimal effort:

Standard Implementation StepAP Wizard Experience at SM Hentges
Business requirements documentationNone required
System Onboarding< 1 hour of client time
Development workZero development work
Staff training2 training sessions with Q&A
Full deploymentWithin 7 days
Internal adoption95%+ usage in 2 weeks
Onboarding complexitySeamless, guided by AP Wizard team

Rather than following a month-long roadmap, SM Hentges was up and running within days:

1. Initial Demo

Focused on solving specific AP process bottlenecks and showing how AP Wizard works effectively.

2. Onboarding

Setup included account creation and system onboarding —all completed in less than one hour of actual client time.

3. Training Sessions

  • Session 1:Platform basics and use-case walkthroughs
  • Session 2:Advanced tools and Q&A support

4. Adoption Timeline

Within 2 weeks, SM Hentges was processing over 95% of invoices through AP Wizard.

THE RESULTS

Reliable, Intelligent Automation in Record Time

The SM Hentges team didn’t just gain a new tool, they gained measurable business impact with no implementation burden:

  • 90% adoption within two weeks
  • Zero development or custom coding required
  • Minimal client effort—measured in hours, not weeks
  • AI-powered invoice handling from day one

SM Hentges’ anticipated the rollout of AP Wizard to be similar to every other software implementation that they have ever had, months of planning, onboarding and training before seeing any value. Within weeks they had reached their expected ROI with AP Wizard.

Key Highlights

  • Achieved over 90% adoption within two weeks
  • The implementation process was remarkably smooth with minimal technical issues
  • The solution required zero development work, enabling immediate deployment without custom coding or technical modifications

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